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TJB Consulting Privacy Policy

Last updated: May 22, 2025

TJB Consulting, LLC (“TJB,” “we,” “our,” or “us”) respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, disclose, and safeguard your information—including information provided via text message (SMS) programs—when you interact with TJB Consulting through our website (https://www.TJBConsulting.org), mobile or desktop applications, social‑media pages, email, SMS, and any other online services that link to this Policy (collectively, the “Services”).

By using our Services or voluntarily providing personal information to us, you agree to the practices described in this Privacy Policy. If you do not agree with the terms, please do not use our Services.
 

1. Information We Collect

CategoryExamplesSource

Contact & Account DataName, job title, company, postal address, email address, phone number (including mobile), account credentialsProvided by you when you fill out forms, create an account, or communicate with us

Billing & Payment DataPayment card details, tax IDs, billing addressProvided by you or your organization for paid services

Usage & Device DataIP address, browser type, referring pages, clicks, activity logs, cookies, device identifiersCollected automatically when you access the Services

Communications ContentEmails, chat transcripts, voicemail, SMS messages, survey responses, support requestsProvided by you or generated through your interactions with our team

Professional & Business DataPractice size, EMR platform, revenue figures, specialty detailsProvided by you for consulting or billing engagements
 

2. How We Use Your Information

We process personal information to:

  • Provide & improve Services – set up your account, deliver billing support, troubleshoot issues, and enhance our platform functionality.

  • Communicate with you – send administrative notices, reports, proposals, industry updates, marketing content, and transactional SMS or email messages.

  • Run SMS programs – deliver opt‑in text alerts for appointment reminders, billing updates, payment confirmations, or marketing offers.

  • Comply with legal obligations – maintain records, enforce agreements, detect fraud, and respond to lawful requests.

  • Analyze and research – understand usage patterns, measure campaign performance, and develop new features.

We rely on one or more of the following legal bases: performance of a contract, legitimate interests (business operations, client relations), consent (where required), and legal compliance.
 

3. SMS Communications

  • Opt‑In: You will receive SMS messages only if you (a) explicitly opt in via our web forms, email requests, or keyword prompts, or (b) have an established business relationship and provide your mobile number for service updates.

  • Message Frequency: Message frequency varies. Typical categories include billing reminders, consultation updates, and occasional marketing promotions.

  • Cost: Standard message and data rates may apply; please consult your mobile carrier.

  • Opt‑Out: Text STOP to the originating number to cancel at any time. You will receive one final message confirming your opt‑out.

  • Help: Text HELP for assistance, or email privacy@tjbconsulting.org.

  • Data Use: Mobile numbers are used solely for the purpose described at opt‑in and are not shared, rented, or sold for third‑party marketing. SMS data is processed by our trusted vendor RingCentral, Inc., which is contractually bound to protect your information.
     

4. Cookies & Similar Technologies

We use cookies, pixel tags, and local storage to recognize your browser, improve site performance, remember preferences, and analyze traffic. You can adjust cookie settings in your browser; however, disabling cookies may affect site functionality.
 

5. How We Share Information

We do not sell personal information. We disclose it only:

  • Service Providers & Sub‑processors such as RingCentral (SMS delivery), payment processors, analytics vendors, hosting providers, and IT security partners—solely to perform services on our behalf and under confidentiality obligations.

  • Business Transfers in the event of a merger, acquisition, or asset sale.

  • Legal or Regulatory Requirements to comply with subpoenas, court orders, or applicable laws.

  • With Consent for any other purpose you expressly authorize.
     

6. Data Security & Retention

We employ administrative, technical, and physical safeguards—including encryption in transit and at rest, role‑based access controls, and vendor diligence reviews—to protect your personal information. We retain data for as long as necessary to fulfill the purposes outlined in this Policy, comply with legal obligations, resolve disputes, and enforce agreements.
 

7. Your Choices & Rights

Depending on your jurisdiction, you may have the right to:

  • Access or obtain a copy of your personal data;

  • Correct inaccurate information;

  • Delete or request erasure;

  • Object to or restrict processing;

  • Withdraw consent (e.g., unsubscribe or opt‑out of marketing).

To exercise these rights, email privacy@tjbconsulting.org or write to the address below. We will respond within the timeframe required by applicable law.
 

8. International Data Transfers

TJB Consulting is headquartered in the United States. If you access the Services from outside the U.S., you consent to the transfer, storage, and processing of your information in the U.S. and other jurisdictions where we or our service providers operate.
 

9. Children’s Privacy

Our Services are not directed to children under 13. We do not knowingly collect personal information from children under 13. If we learn that we have inadvertently done so, we will delete such information promptly.
 

10. Changes to This Policy

We may update this Privacy Policy from time to time. The “Last updated” date will reflect the effective date of the latest revision. Material changes will be posted prominently or communicated directly where required by law.
 

11. Contact Us

If you have questions about this Privacy Policy or our privacy practices, please contact:
Phone: (978) 338‑8934

By continuing to use our Services, you acknowledge that you have read and understood this Privacy Policy.

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TJB Consulting Text Alerts
Stay on top of billing‑cycle reminders, and occasional service updates. Up to 4 messages per month.

How to join:

  • Online: Enter your mobile number in the field below and click Subscribe.

  • Mobile keyword: Text TJB to +1 (978) 764‑8628 to opt in.

Help / Stop: Reply HELP for help or STOP to cancel at any time.

Message & data rates may apply. See our Privacy Policy for details on how we protect your information.

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